Church Pharmacy Cookies Policy

This website uses cookies to improve your browsing experience. If you continue, we'll assume that you are happy to receive cookies from our website, although you can change your browser's cookie settings at any time. To find out more about how we use cookies and how to manage your browser settings, please read our Cookies Policy.
Ok got it
Your Notifications
live chat software

Contact us

ADDRESS AND CONTACT DETAILS

ADDRESS AND CONTACT DETAILS

Branch 1 – Private and NHS prescriptions (Loughborough)

Address: Order Line Ltd T/A Church Pharmacy, No.7 Prince William Road, Loughborough, Leicestershire, LE11 5GU, United Kingdom. Reg No: 1121625

Opening Hours: 9.00am - 6.30pm

Contact Number (1): 01509 357 300

Contact Number (2): 01509 213 439
(for all private prescription enquiries including technical support).
Phone calls may be recorded for training and monitoring purposes.

Fax Number (1): 0116 226 4046

Fax Number (2): 0844 504 1312

For general enquiries, please email info@churchpharmacy.co.uk

To send orders, please email orders@churchpharmacy.co.uk

We also process NHS prescriptions at this site

Branch 2 – Wholesale & Signed Orders (Loughborough)

Address: Order Line Ltd, 1 The Old Bleach Yard, Wards End, Loughborough, Leicestershire, LE11 3HA, United Kingdom. Reg No: 1092784

Opening Hours: 9.00am - 6.30pm

Contact Number: 01509 357 347
(for wholesale and signed order enquiries only).

Fax Number: 01509 357 247

For general wholesale enquiries, please email wso@order-line.co.uk

Branch 3 – Private Prescriptions (London) - NEW!

Address: Order Line Ltd T/A Church Pharmacy London, 9 Little Portland Street, London, W1W 7JF, United Kingdom. Reg No: 9010730

Opening Hours: 9.00am - 6.30pm

Contact Number (1): 01509 357 300
(for all private prescription enquiries including technical support).

Contact Number (2): 01509 213 439
(for all private prescription enquiries including technical support).

Fax Number (1): 0116 226 4046

Fax Number (2): 0844 504 1312

Branch 4 – NHS Prescriptions (Loughborough) - Signal Pharmacy

Address: Order Line Ltd T/A Signal Pharmacy, 1 The Old Bleach Yard, Wards End, Loughborough, Leicestershire, LE11 3HA, United Kingdom.

Opening Hours: 10.00am - 6.00pm

Contact Number: 01509 357 999 (for NHS prescription enquiries only).

Online Assistance

Procurement

Contact Number: 01509 357 789 (for supplier enquiries only).

Technical Support

For technical support, please email info@churchpharmacy.co.uk

RETURNS POLICY

All orders sent from Church Pharmacy and Order Line Ltd should be opened and inspected immediately upon receipt and any issues must be reported within 6 hours of receiving the parcel. For safety and hygiene reasons, we do not allow the return of medicines and medical aesthetic products unless there has been a transportation / delivery problem i.e goods that are damaged on arrival. All product efficacy issues should be reported directly to the manufacturer.

Private Prescriptions

Any issues must be reported to our Customer Services team within 6 hours upon receipt of delivery with full details. A Returns Request Form must be completed and returned to us within 48 hours via fax or email. Your return will then be under review to determine whether it should be approved or denied. A confirmation email will be sent to you with the decision within 7 working days.

If your return request is approved, this will indicate a pre-authorisation. Church Pharmacy does not agree to credit or exchange any item(s) until the Returns Department has inspected and confirmed that they are in an adequate condition. Products that fail inspection upon return will be destroyed or returned at the cost of the customer. Please do not send any goods back to us without prior permission.

Wholesale & Signed Orders

Any issues must be reported to our Customer Services team within 6 hours upon receipt of delivery with full details. A Returns Request Form must be completed and returned to us within 48 hours via fax or email. Your return will then be under review to determine whether it should be approved or denied. A confirmation email will be sent to you with the decision within 7 working days.

If your return request is approved, this will indicate a pre-authorisation. Church Pharmacy does not agree to credit or exchange any item(s) until the Returns Department has inspected and confirmed that they are in an adequate condition. Products that fail inspection upon return will be destroyed or returned at the cost of the customer. Please do not send any goods back to us without prior permission.

NHS Prescriptions

Any issues relating to the delivery of medications for care homes, please contact our Care Home team who will be able to assist you with your query.

Please type any specific or general queries about Church Pharmacy in the ‘Your Message’ section of this page and a member of our team will get back to you with the relevant information as soon as possible.

* Nature of Enquiry

* Your profession

Registration Number (e.g.: GMC, GDC, NMC Pin)

* Address Line 1

Address Line 2

* Post Code

* Your message

* Your name

* Email

Telephone Number

Mobile Phone Number

* How did you hear about us?