Church Pharmacy and BeamWave Technologies are a trading names of Order Line Ltd. Order Line Ltd works closely with two sister companies: SkyNet Ltd primarily for human resource contracting and SpaceStem Pvt Ltd which co-manages ChurchPharmacy.co.uk website and other I.T services for Order Line Ltd including back office operational support to help maximise efficiency and a quality customer service experience.
As a Pharmacy processing personal and patient sensitive data, we have always taken data protection very seriously and understand the importance of protecting your privacy and your patients/clients including adhering to the Pharmacy specific rules on Information Governance and Department of Health Guidelines on Data Protection. With the new rules of GDPR, we are confident that Order Line Ltd is able to ensure data privacy for its customers and their patients/clients under the Data Protection Act and GDPR.
The majority of the Personal Information we receive and hold will be based on the information you provide to us by:
However, please be aware, some Personal Information may include information you voluntarily, but unintentionally provided to us.
On some occasions, Order Line Ltd processes your data with your consent as part of becoming a customer with us or by explicit request by your self (Opt in). You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Order Line Ltd may process your data when we need to do this to fulfil a contract with you, such as offering you with products and services as part of visiting our website or registering with us as a customer.
Order Line Ltd also processes your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights as per GDPR rules.
Order Line Ltd may process your data to comply with our legal and regulatory obligations eg preventing, investigating and detecting crime, fraud including working with law enforcement agencies, suppliers/manufacturer's, I.D check agencies and so on. (Please refer to our Information Charter for further details).
Order Line Ltd may make Personal Information available to:
In the course of our business to help provide the products and services we offer, Order Line Ltd may make Personal Information available to third parties such as Locum Pharmacists, Self employed workers and other intermediaries and agents and other business partners.
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing and market research and analysis service providers; document and records management providers; technical engineers; data storage and cloud providers (some based outside of the EEA) and similar third-party vendors and outsourced service providers such as Royal Mail, DPD, etc that assist us in carrying out business activities.
Order Line Ltd may share your (or your patient/client’s) Personal Information with governmental or other public authorities (including, but not limited to, regulatory authorities, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our group companies; (f) to protect our rights, privacy, safety or property, and that of our group companies, you or others; and (g) to allow us to pursue available remedies or limit our damages.
Occasionally, we may share your (or your patient/client’s) Personal Information with other third parties (Please refer to Information Charter for further details). We will always do this under contract and within UK law including the Data Protection Act and GDPR.
Personal Information which you supply to us is generally stored and kept inside the European Economic Area.
When you access our website online (without login), we store some information about you. This is anonymous and used for statistical purposes.
When you create an account and log-in to your 'My Account' area, it is protected by your password and may only be accessed by you.
You can de-activate your account at any time, by contacting us. For Customers who do not have website access such as wholesale customers, you can contact us on managing the information we hold for you. You may also request for our Retention Policy for further details.
Order Line Ltd is committed to keeping your personal data safe and secure from unauthorised access to or unauthorised alterations, disclosure or destruction of information that we hold.
We regularly use emails to communication with our customers with it being a fast form of updating on news and changes. We from time to time use SMS when there is a significant piece of news which may benefit you. We do not use hard copy materials to communicate with our customers on a regular basis due to costs and delays in this form of communication but it can be helpful when a customer’s email settings may block our e-shots. Therefore we use all forms of digital and non-digital communications to reach out to our customers where practically possible however we do encourage out customers to also check our website for the latest information.
E-newsletters, SMS, Social Media, Online messaging, hard copy leaflets, etc
Order Line Ltd uses various digital and non-digital forms of direct advertising such as E-newsletters, SMS, Social Media, Online messaging, hard copy leaflets, etc for advertising.
You may opt out of any advertising of Order Line Ltd’s products and services however please be aware this may impact on the effectiveness of how we manage your customer account with us, for example we may promote a new App service to help improve efficiency of handling your customer account or a special discount on a particular product you have purchased in the past but if you have opted out of direct advertising then we would not be able to keep you informed of the products and services you may benefit from.
You can contact us for reviewing/updating your content options or if you have access to our website you can update your consent settings via the My Account page.
For Social Media Platforms, you may wish to review your links/tags if you have connected with us and remove yourself from our Social Media groups/pages if you do not wish to be contacted through Social Media for Marketing related material. Please note the company may process your data for Marketing related purposes as part of Recital 47 of the GDPR.
The Marketing material you would receive can be “processed” information based on the data we would collect from you (i.e ordering history, browsing habits) and/or data collected from other third party sources (i.e your company website), etc. Also, the Marketing material you would receive can be from “non-processed” information which would not be based on any background or customised data patterns (i.e traditional direct marketing).
If you wish to exercise any of the above rights, please contact us.
Order Line Ltd’s B2B services are not directed towards individuals under the age of eighteen (18). No person under the age of 18 is allowed to access our website due to the nature of some of products we hold such as injectables.
Please note that we are not responsible for the data processing of any Personal Information you disclose to other organisations through our Social Media Pages.
Any Third parties who have received personal information from Order Line Ltd have confirmed to adhere to the Data Protection Act / GDPR including any companies outside of the EEA. Please refer to our Information Charter for more details.
To be clear, any scenario where you are collecting personal data including your colleague’s personal details (I.e practitioner/prescriber) and patient/client personal details and then forwarding it onto Order Line Ltd – this would mean you would be jointly responsible for the data subject on handling, storing, transferring the personal data of your patient/client/practitioner/colleague to Order Line Ltd.
Therefore, it is extremely important that you, your colleges who work with you including practitioners/prescribers) who are exposed to any personal details must adhere to Data Protection rules including the GDPR; by using Order Line Ltd’s services or submitting data to Order Line Ltd means you are entering into a declaration that the data you have collected and submitted to us has has been carried out lawfully and within the GDPR rules. If you are not in compliance with GDPR rules then you must cease submitting data to Order Line Ltd and inform our D.P.O immediately by emailing: firstname.lastname@example.org
If you have any questions about this policy or our use of the data we hold you can email: email@example.com or write to: D.P.O, Information Governance Dept, Order Line Ltd, 7 Prince William Road, Loughborough, LE11 5GU.
The data controller responsible for your information is Order Line Ltd