Loughborough Collection: Yes, you can walk in and place an order at our Loughborough branch however, this can take up to 2 hours to process. On arrival we would require photo I.D, confirmation of account details and original prescriptions.

London Collection: Yes, you can walk in and place an order at our London branch, this can take as little time as 20 minutes to process. On arrival we would require photo I.D, confirmation of account details and original prescriptions.

*It is a gentle reminder that these times can vary depending on the size of the order.

*Customers must have an activated account to place a walk-in order in our Pharmacies.

Loughborough & London Collection: Yes, you can place an order via email, fax or phone and collect your order that same day. We would require two hours for your order to be processed before you are able to collect the parcel. We would require photo I.D and confirmation of account details.

Loughborough Same Day: Our cut off time for a Same Day delivery is 11.00am, this enables us to process the order and deliver the parcel to you in good time.

London Same Day: You are able to place a Same Day delivery in between the hours of 10.00am and 4.00pm.

At the time of placing the order, we will advise an estimated time of arrival in which your goods will reach you. We are flexible in regards to offering a Same Day service so if you would like a delivery outside of these hours please contact us.

Our cut off time for UK Next Day delivery is 4pm however, DigitRx customers’ have an extended cut off time of 5pm to 7pm* Monday to Thursday and 5pm to 6pm* on Fridays. (Subject to T&C’s). The cut off time for orders outside of the UK is 2pm.

We offer many delivery services with a variety of couriers. Please refer to our carriage page for our full range of delivery services.

The current delivery promotions we are running are;

Next Day by 1:30pm: FREE for orders over £550.00

Same Day within 1/2 mile of our London Office - FREE

BRAND NEW SERVICES

• Sunday by 2pm Delivery
• Sunday Fridge Line Delivery
• Monday by 1.30pm Fridge Line Delivery
• Ship to shop with DPD

Some of the above services exclude UK Bank Holidays and UK Public Holidays.

We have a tracking department dedicated to helping you with any delivery issues you may receive. You can contact them on 01509 357300 and select option 3.

DigitRx is our bespoke online e-prescribing service, providing our customers with the complete ordering experience. Customers are able to place their orders, including signed and stock orders online simply and securely. When ordering through DigitRx we offer a much later cut off time and no longer require original paper prescriptions.

To find out more about DigitRx, including how to sign up, click here.

Partner Prescribing enables prescribers to connect with their non-prescribing Healthcare Professionals. Prescribers can now create prescriptions online after face-to-face consultations allowing their partner Healthcare Professionals to easily process their order giving them the ability to arrange payment and delivery details as and when they require the goods.

To register for DigitRx, you will need to log into the website and select the ‘DigitRx’ tab on your homepage banner. Here you will be able to apply for DigitRx or Partner Prescribing by completing a ‘REG01’ or ‘REG02’ form, please see below which applies to you:

REG01 Registration Form: This is for prescribers only.

REG02 Registration Form: This is for Healthcare Professionals that wish to be linked to a prescriber already ordering through DigitRx.

Yes, our brand-new DigitRx App enables you to order anytime, anywhere. This efficient, e-prescribing tool is available to download on the App Store & Google Play Store.

To reset your personal 4-digit PIN, please call our Customer Services team on 01509 357300, we will need to confirm a few security questions with yourself.
It is a gentle reminder that the original 4-digit PIN was sent to your registered mobile number on your account, you may still have this.

Our Customer service team will carry out various due diligence checks to verify your identity.

Please refer to our Privacy policy which can be found on our website.

Please refer to our Privacy policy which can be found on our website.

Please find details of our privacy notice and cookies on our Privacy policy page.

You can access any data that we hold for you by logging into your account online with your secure username and password, alternatively you can also access your personal data by contacting our customer service team on 01509 357300.

We review the Privacy Policy and the general terms regularly and reserve the right to make changes at any time of the Privacy Policy to take account of changes in our business and legal requirements. If we make any significant changes we will inform you on our website or through other communication channels.

Prescription Orders

We would require a copy of the prescription(s) sent to us via email or fax to process your order (please see below). We will also need to receive the original paper copy within 72 hours to the following address: 7 Prince William Road, Loughborough, LE11 5GU. If you do not have a prescription template or are unsure of the details required on a prescription, please download our private prescription template from 'Resources' on your homepage banner, which can be found under the 'How to Order' tab.

Email: orders@churchpharmacy.co.uk

Fax: 0116 226 4046

Stock Orders

Stock orders can be placed via email or alternatively by calling our Customer Services team on 01509 357300.

Signed Orders

Registered Doctors, Dentists and Nurses regulated to 'Healthcare Improvement Scotland' (HIS) are able to order prescription only medicines as stock on a Signed Order basis. There are a few additional documents that we require however, to find out more information please call our Customer Services team on 01509 357300.

Digitrx

Our fast, efficient and secure online e-prescribing service, DigitRx, allows you to create your prescriptions online, without having to receive the original paper prescriptions. You can find out more details about DigitRx, and how to sign up, here.

Express Checkout

If you are registered with us on the website, you can place a pre-order. Simply log on, go to the ‘Shop’ tab and add your products to your basket. You then have the opportunity to upload a scanned copy of your prescription, choose your preferred carriage option and submit your payment details securely. It is a gentle reminder that we would still need to receive an original paper copy of a prescription within 72 hours of placing your order.

We have 3 sites based in London and Loughborough:

• Site 1: 9 Little Portland Street, London, W1W 7JF, UK.
• Site 2: 7 Prince William Road, Loughborough, Leicestershire, LE11 5GU, UK.
• Site 3 (NHS): Unit 1, The Old Bleach Yard, Wards End, Loughborough, LE11 3HA, UK.

You can collect private prescriptions and stock orders directly from us at each pharmacy, however we also offer a wide range of delivery services.

Please refer to our carriage page for further details in regards to our delivery options.

You can contact us via the following;

• Completing an enquiry form on our Contact Us page.
• Calling us on 01509 357300 between Monday to Friday, 9am - 6.30pm.
• Sending an email to: info@churchpharmacy.co.uk

For NHS enquiries only, please call us on 01509 357 999.

Our customer services team are available Monday to Friday 9am-6.30pm.

We are closed on Saturdays, Sundays, UK bank holidays and UK public holidays.

To open your account, you need to register on our website www.churchpharmacy.co.uk. Once your account has been successfully registered, you will be sent an email providing you with your own personal account number. It is important to take note of your account number as this will enable us to identify you.

Click on the Sign in tab, then the Forgotten Password link. Please follow the steps to reset your log in details.

Your username is the email address in which you registered the account with, if you have forgotten your email address please call our customer service team on 01509 357300.

You can change the details on your account by firstly signing in to the website and selecting the ‘My Account’ section on your homepage banner. You will then need to click on “My Account Details” and then ‘Edit’ which is found at the bottom right of the page.

We can only present you with this information when you provide us with your valid registration number (GMC or GDC) or pin (NMC) as we only advertise our Prescription Only Medicines (POMS) prices to healthcare professionals.

However, once you have registered on our website you will be able to view the prices for all of our products. You can check prices through the store link or alternatively, you can download a copy of our latest price list in the 'Resources' tab. If you prefer, we can post a relevant price list to you, please complete the enquiry form on the Contact Us page if you would like a hardcopy posted to you.

On a named patient prescription, the prescriber should only order the quantity required to treat that patient, ideally within a 3 month period.*

Any excess stock required for clinic use only should be ordered on a signed/stock order.

*We reserve the right to limit quantities on prescriptions.

A healthcare professional who is not a prescriber, may order Prescription Only Medicines providing they have a valid prescription for that named patient, signed and dated by a registered prescriber who has had a recent face-to-face consultation with the patient. It is a Prescriber’s responsibility to ensure that the products prescribed are safe and appropriate for that patient.

To initiate the returns process, you must report your discrepancy to our Customer Services team within 48 hours of receiving your delivery where appropriate. The team will issue you with a 'Returns Request Form' which should be completed within 48 hours and returned back to us via email or fax.

If your return request is approved, Church Pharmacy does not agree to credit or exchange any item(s) until the Returns Department have inspected and confirmed that they are in adequate condition. Products that fail inspection upon return will be destroyed or returned at the cost of the customer.

Prescription returns are dealt with on a case by case basis, please contact our customer service department on 01509 357300 for further information.

For any enquiries relating to the delivery of medications to our Care Homes please contact our dedicated Care Home team on 01509 357 999 who will be able to assist you with your query.