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Ordering guidelines

Prescription requirements

Patient details

  • First name(s) and surname
  • Residential address
  • Date of birth

Prescriber details

  • Signature
  • Printed name
  • Address
  • Registration number (e.g. GMC, GDC, NMC)
  • Direct email address

Prescription details

  • The date of the prescription (which must be within a maximum 6 months prior to the date of dispensing)
  • Clear and legible handwriting
  • Full product name and quantity
  • Face-to-face consultation must be confirmed

Private Prescriptions

What is a private prescription?

A private prescription is an order for a product, medicine or medical device for a named patient. The product must be for the benefit of the patient's health or well being and the prescription must be signed by a doctor, dentist or an independent prescriber.


A private prescription template can be downloaded from our Resources page here.


Alternatively, prescribers can register for our online prescription service, DigitRx, which is designed include all of the prescription regulations and guidelines. More information about DigitRx – including how to sign up – can be found here.

What can be ordered on a private prescription?

Anything that is for the patient’s benefit can be prescribed, but it must be solely for that named patient’s use.


Strictly speaking, the medicine belongs to the patient, not to the patient’s agent. Therefore the prescribers/clinic staff acting as patient agents must ensure that they are acting in the patient's best interests when collecting items on their patient's behalf, and they must obtain the patient's consent to do so. As well as all the standard prescription requirements, the prescriber must perform a recent face-to-face consultation with the patient if injectable aesthetic treatments are prescribed. Prescribers should only prescribe within their competencies.

What cannot be ordered on a prescription?

Only items to be used for the named patient should be ordered on that patient's prescription and therefore they must not be used on anyone else. This means that clinic consumables, multi-dose medicines etc should not be ordered on a prescription. Quantities ordered are subject to restrictions at the pharmacists' discretion.

Who can send a prescription to the pharmacy?

Usually someone other than the patient - for example the prescriber or the patient’s agent - will send the prescription to the pharmacy and arrange collection of the item on their behalf. Unless there is written instruction as to who is paying and providing delivery details for a prescription, it is assumed that the patient is responsible for payment and will want delivery to home address.


When dealing with injections and refrigerated medicines, quite often the prescribing health professional or one of his/her employees will act as the patient’s agent with the patient’s consent and take delivery of the items, storing them appropriately prior to administration.

Are there any advantages to issuing prescriptions?

Items on named patient prescriptions are not subject to VAT.

Are there any disadvantages to submitting prescriptions?

Items can only be used on the named patient. These items cannot be resold. If a prescribing error is made, once the item is dispensed, it cannot be returned. A prescription is a legal document and therefore all information on it must be true and accurate. If a prescription is faxed or emailed, the original must still be posted and received by the pharmacy within 72 hours, unless the order has been placed through our online prescription service, DigitRx.

Can a healthcare professional with a valid registration number order prescription only medicines?

A healthcare professional (who is not a prescriber) may add prescription only medicines to their orders only if they have a valid prescription for that named patient, signed and dated by a registered prescriber who has had a recent face-to-face consultation with the patient.


Prescribers are responsible for ensuring that the products prescribed are safe and appropriate for that patient, and the original copies must be received by Church Pharmacy within 72 hours.

Wholesale Orders

What can be ordered as wholesale?

Items which are only listed on Order Line Ltd’s WDA license can be ordered as wholesale, this currently includes POM's, P’s, GSL’s, unlicensed medicines, herbal medicines and immunological products.


WDA license holders will require the relevant variations associated with those products they wish to procure listed on their license. Please note, WDA license holders will be subject to comprehensive validation checks upon receipt of their order.

Who can place a signed order?

Prescription only medicines (POM’s), pharmacy medicines (P’s) and medicinal classed general sales items, may be ordered on a signed order by UK registered doctors and dentists.


Prescribing Nurses based in England, Wales and Northern Ireland are not eligible to purchase stock on a signed order basis within their own capacity as they are not listed in Schedule 22 or 17 of the Human Medicines Regulations 2012.


Exceptions are allowed for any prescribing nurses based in Scotland carrying on the business of an independent clinic that is listed on the “Healthcare Improvement Scotland” portal are able to order and stock prescription only and pharmacy medicines in connection with the running of the clinic.

What is a signed order?

POMs (prescription only medicines) or pharmacy medicines, which are for use in clinics/practices and not supplied for a specific named patient at point of sale, can be ordered by a UK registered doctor or dentist. This is classified as a signed order and generally larger quantities of products can be ordered on signed orders, the exact quantities permitted on any individual order will be at the discretion of the wholesale team.

What is a wholesale order?

POMs (prescription only medicines) or pharmacy medicines, which are for use in clinics/practices and not supplied for a specific named patient at point of sale, can be ordered by a UK registered doctor or dentist (by way of signed order) or a WDA License holder. A wholesale order would generally facilitate the supply of larger quantities of stock, the exact quantities permitted on any individual order will be at the discretion of the wholesale team.

What is a pharmacy requisition?

Medicinal stock including prescription only medicines (POM’s) and pharmacy medicines (P’s) can be requested to meet an urgent need by a pharmacist on behalf of a pharmacy in the form of a “Pharmacy requisition”.

Stock Orders

What is a stock order?

A stock order is an order which can be placed by non-prescribers as well as prescribers for their clinics. Clinic consumables and medical devices (such as injectable fillers) may only be ordered as stock by a registered healthcare professional, or, with authorisation by a registered health care professional. Stock orders are subject to VAT.

What can be ordered as a stock order?

Anything on our price list that is not a medicine (i.e. a medicine can be classed under POM, P, GSL or have a medical claim). Quantity restrictions apply. (If you wish to order medicines as stock, we can accept this under the “Signed Order rules”, see signed order details on this page).

Retail Orders?

As a pharmacy we are authorised to supply medicines to a patient on a retail basis such as P and GSL classed medicines. Quantity limits apply and will be subject to checks on the patient as per any retail pharmacy.