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News

NEW SYRINGES AVAILABLE

14th March, 2018

Important information for Azzalure Practitioners:

Dear Azzalure practitioners,

Further to our announcement on 19th December 2017, we are pleased to confirm we have the following new syringes in stock.

Exel Comfort Point U-100 Insulin Syringes in the following gauges and sizes:

  • 0.3ml 31G x 5/16" 1 x 100
  • 0.5ml 31G x 5/16" 1 x 100
  • 0.5ml 29G x 1/2" 1 x 100
  • 0.3ml 30G x 5/16" 1 x 100
  • 1.0ml 29G x 1/2" 1 x 100
  • 0.5ml 30G x 5/16" 1 x 100
  • 1.0ml 30G x 5/16" 1 x 100

Fine Micro Syringes (FMS) with Pre-attached Needles in the following gauges and sizes:

  • 1.0ml 31G 1 x 100
  • 0.3ml 32G 1 x 100
  • 0.5ml 32G 1 x 100

We have received feedback that the above mentioned brands are suitable with the new vial changes of Azzalure.

We are continuing to consult with a third party Doctor who is not a representative of Galderma or Church Pharmacy to check the compatibility of other syringes.

Please check this page for regular updates to this announcement and note that it is always important to follow the advice of your Medical Advisor and / or Trainer.

If you have any specific concerns or issues in relation to this announcement, please do not hesitate to contact us.

Kind regards,

The Church Pharmacy Team

Exclusive on our new DigitRx iOS App

1st March, 2018

Restylane Hologram

7th February, 2018

HOW TO RECOGNISE AN ORIGINAL

Dear Customer,

From January 2018, you will notice a new hologram sticker on all boxes of Galderma fillers. This affects the full Restylane portfolio of NASHA and OBT products as well as the Skinboosters range.

We have taken this step as an anti-counterfeiting measure to protect our distributors, our customers and our consumers. The continued growth and success of the Restylane brands mean there is an increasing risk of bogus products into the UK market and during 2017, we intercepted a number of counterfeit products from various locations destined for the UK.

The new sticker is applied at the Galderma warehouse in the UK. This guarantees the product is genuine Galderma stock from the UK and has been delivered to our authorised distributors subject to the correct conditions.

Galderma hope that you are reassured by this positive measure and our continued commitment to delivering the highest quality products.

Annual Survey Results

31st January, 2018

Important information for Azzalure practitioners:

19th December, 2017

Important information for Azzalure Practitioners:

Dear Azzalure practitioners,

Galderma UK Ltd have made some slight changes to the Azzalure vial, which do not change the product properties or qualities.

The changes are subtle and may not be noticed, but to be clear Galderma has confirmed these to be:

  • A harder stopper to match the latest industry standards.
  • A stronger vial vacuum by using a slightly smaller vial size, however the volume of product remains the same.

Please be assured that Azzalure remains the same product manufactured in the U.K., and no other updates have been made.

The new vials are now in circulation, so you can expect to receive these in your orders.

The quality and safety of products continues to be of utmost importance to both Church Pharmacy and Galderma.

We have received reports from clients that the neck of the new vial is too small in diameter to allow drawing up with 0.5ml and 0.3ml insulin syringes with integrated needles and cuffs, used by most aesthetic practitioners.

As such we have consulted with a Doctor who is not a representative of Galderma or Church Pharmacy, who has confirmed that:

  • The 1.0ml insulin syringes pass easily into the new vials as they are designed differently and do not have cuffs, however the 0.02ml graduations on these syringes may not be suitable for certain doses.
  • The 1.0ml Azzalure syringes when used with one inch needles will reach all the way into the bottom of the new vial, however it is likely that the needle would need to be swapped to that most suitable for injecting, such as the BD Yellow 30G x 13mm (½") needle, after the product has been reconstituted and drawn up.

Please note it is always important to follow the advice of your Medical Advisor and / or Trainer.

If you have any specific concerns or issues in relation to this announcement, please do not hesitate to contact your local representative.

Any technical complaints and quality enquiries can be sent to medinfo.uk@galderma.com.

Kind regards,

The Church Pharmacy Team

Any further queries can be addressed to Dr Tahera Bhojani-Lynch, Medical Adviser to Medex Medical EMEA at medextrainingcourses@gmail.com

Important information for Azzalure practitioners:

13th November, 2017

Important information for Azzalure Practitioners:

Dear Azzalure practitioners,

We are pleased to announce that Galderma UK have confirmed the recent Azzalure supply chain issue has been fully resolved and expect no further issues.

As a responsible distributor we had to ensure as many clinics as possible were allocated as much Azzalure as fairly as possible and for as long as possible which is why we had to implement quotas per clinic over recent weeks. However, with the positive news from Galderma UK that supply is back to normal, we are now confidently able to remove the quota policies recently set.

To confirm; all quota restrictions per clinic are now cancelled with immediate effect and we are now back to normal supply levels!

May we take this opportunity to thank all our valued customers for their patience and understanding during the last few weeks of overwhelming uncertainty.

Your resilience despite the supply issues and loyalty with Church Pharmacy has been so humbling to see.

With the year coming to a close and the busy holiday season upon us, we wish you a successful remaining 2017 and beyond - promising to continue to provide the best customer service possible for the large clinic chains to the single part time practitioner.

Best Wishes

The Church Pharmacy Team

Important information for Azzalure practitioners:

2nd November, 2017

Important information for Azzalure Practitioners:

Dear Valued Customer,

We are pleased to confirm that the temporary supply chain issue with Azzalure should be fully resolved by the end of this month.

Although we anticipate Azzalure stock levels will return to normal, we have had to reluctantly keep a limit on the number of Azzalure vials we can dispatch per customer over the next few weeks until we can anticipate that we will have enough Azzalure to supply to our valued customers this month. The lack of Azzalure stock in October unfortunately may create a knock-on effect into November and with it being the busiest month in the industry, we have been forced to continue with this policy on quotas.

Compared to October, the quota limit has been relaxed. The new quota limit effective from 2nd November to 30th November is now:

38 x Azzalure 125u vials per customer per month of November for Prescriptions and/or Signed orders

This limit is much more flexible and generous than that introduced last month amidst the height of the supply issue and gives you as a practitioner more control in ordering what is necessary for each of your patients.

We are being assured that Galderma is doing everything they can to speed up and further increase supply as soon as possible and so we expect we can remove all quota restrictions before the end of the month.

We will endeavour to remove all limits as soon as possible if we can see more stock is on its way. However, until then, we need to continue to ensure all of our Azzalure customers receive a fair share of Azzalure for as long as possible this month as we did so successfully (without running out of stock) last month with your support.

If we cannot allocate enough stock for you immediately or you have reached your quota limits, we may need to hold your order until more stock is secured. In the event that this happens, you will be notified on the day that you place your order so that you have sufficient time to order an alternative toxin, if appropriate, for your patient should you wish.

We will continue to work with you as closely as possible to minimise the knock-on effect to your clinics, so that you are able to manage your clinic appointments appropriately during this time of adjustment.

Prices: We have had a number of complaints of prices having to increase in October. We had to increase prices (along with introducing quotas) to help avoid some clinics potentially stock piling and thus creating a situation where we would completely run out of stock. We also had to procure some Azzalure from MHRA approved third party sources which meant our own cost prices had increased.

Good news, as we are now moving into a new month with a positive update from Galderma that more Azzalure will be available, we are pleased to confirm that we have been able to reduce our Azzalure prices and hope we can maintain relatively low Azzalure prices for the rest of the year.

To help you maximise on further savings, we have exclusive DigitRx and Partner Prescribing discounts of 1% off on all botulinum toxins and 2% off on dermal fillers. To sign up, please click here.

Our customer services and dispensary teams have worked tirelessly in managing these unpopular quotas and having to implement them for the right reasons given has still not been received well by some of our valued customers. We sincerely apologise for this and hope we can fulfil your requirements with the new relaxed quotas and reduced prices.

What we have experienced this month has not been easy, but what has been amazing is the understanding and support from the majority our valued customers that this issue has been an unprecedented UK wide problem and that we are trying to do everything we can to put the customer first. We really appreciate all those customers who have co-operated with us in such a difficult time - we hope with your continued support we will be able to see through this month as steadily as possible.

Please do continue to check our website for the latest updates and thank you for your patience during the supply shortage.

The Church Pharmacy Team

Important information for Azzalure practitioners

4th October, 2017

Important information for Azzalure Practitioners:

We have been notified by Galderma UK that there is a temporary supply chain issue with Azzalure.

We are doing everything we can to procure more Azzalure but we expect our current stock levels to run low this month. We have had to reluctantly increase our prices, before ordering Azzalure, we would advise for you to check our website for the latest updates. Other toxin supply and prices have not been affected by this issue.

To help ensure all of our Azzalure customers receive a fair share of Azzalure for as long as possible, as of 1st of October until the 2nd of November, we have introduced a limit on the number of Azzalure vials we can dispatch. It is as follows:

  • 2 x 125u vials per patient (1 dual box)

Please note that this limit is subject to change depending on the fluid situation with regards to stock levels.

If we cannot allocate enough stock for you this month, we may need to hold your order until November when more stock is secured. In the event that this happens, you will be notified on the day that you place your order so that you have sufficient time to order an alternative toxin, if appropriate, for your patient.

We also recommend that you place your Azzalure order separately to all other items to avoid delays.

We appreciate the knock on effect this issue will cause but we hope that by being honest with you on the stock shortage issue as soon as possible that you are able to manage your clinic appointments as best as possible under the difficult circumstances.

Galderma UK are working very hard to resolve the supply issue as soon as possible and expect the temporary supply issue to be resolved by November where there will hopefully be enough stock and prices will return to more reasonable levels.

To help maximise savings and efficiency during this time, please use our DigitRx e-prescribing system which has exclusive discounts and offers on toxins, fillers and clinic consumables. To sign up, please click here.

Please refer to the news section on our website for further updates.

We sincerely apologise for the inconvenience caused and we will endeavour to minimise the impact to you as much as we can.

The Church Pharmacy Team

EASTER BANK HOLIDAYS 2017

12th April, 2017

DigitRx 5% Off

27th March, 2017

DigitRx 10% Off

27th March, 2017

2016 Survey Results

10th February, 2017

Church Pharmacy Survey Winner

The Church 12 Days of Christmas Grand-Prize Draw!

11th January, 2017

MHRA's Awareness Campaign

16th December, 2016

Winner 2016 Aesthetics Awards

8th December, 2016

Black Friday Offer

25th November, 2016

Black Friday Offer

2015 SURVEY RESULTS

29th June, 2016

Survey Results

Church Pharmacy Cares

14th May, 2016

Church Pharmacy Cares

Easter Delivery Timetable

22nd March, 2016

Easter Holiday Delivery Timetable

Early Birds Get Free Delivery

21st March, 2016

Early Birds Get Free Delivery

Church Pharmacy's Christmas Challenge Winner Announcement

19th January, 2016

Church Pharmacy's Christmas Challenge Winner Announcement

10 years of Church Pharmacy

19th January, 2016

10 years of Church Pharmacy

Aesthetics Awards 2015

8th December, 2015

Aesthetics Awards 2015

DIGITRx Black Friday Discount

This offer ended on 27th of November 2015.

Black Friday Discount

Happy Birthday DIGITRx

This offer ended on 31st of October 2015.

Happy Birthday DigitRx

Partner Prescribing

24th October, 2015

Church Pharmacy Survey 2015

This offer ended on 17th of December 2015.

Toxin and Dermal Filler Prices

1st May 2015

Ipsen, the manufacturers of Dysport, are significantly increasing their prices over the next few days. As much as we try to protect our customers from these hikes, in this case they are too much for us to absorb.

 

Also, Galderma's Azzalure prices have already increased to distributors recently. Again, we have been trying to absorb the increase for the past few weeks for as long as possible but you will probably see slight increases in the coming weeks across the industry.

 

Botox prices are also set to increase in the industry and some of you may have already noticed this from other suppliers.

 

As a result of toxin price increases from manufacturers, you may also see a knock on effect with price increases with other products such as Dermal Fillers. Due to possible price changes over the next few days and weeks in the industry, please check our website for the latest and most up-to-date prices in our Shop section here.

 

Year in Review

1st February 2015

Year in Review 2014

IMPORTANT UPDATES REGARDING YOUR ACCOUNT

August 2014

We are currently enhancing our security systems therefore we need to verify prescriber details for all accounts. Account holders will receive an authentication form (Reg01) through the post which will need to be completed and returned to us within 14 days.

 

This security update is essential for our upcoming electronic prescription system, DigitRx and will be kept strictly confidential. As soon as we complete verification, all documents will be shredded securely.

 

If you have any questions or queries, please email at: authenticate@churchpharmacy.co.uk

Church Pharmacy Extends its ordering cut off time to 4pm!

June 2014

We truly value your custom and as a company that places a great emphasis on the customer's needs, we are always looking for ways to improve our service to you. Therefore, we hope that by extending our cut off for all next day deliveries to 4pm*, you will have a little more flexibility to suit your requirements.

 

If you have any questions or queries regarding this change, please email us at: info@churchpharmacy.co.uk

 

*Excluding remote locations such as the Scottish Highlands and Channel Islands. It is recommended that orders are placed by 2pm to ensure next day delivery.

 

Best Wishes
The Church Pharmacy Team

CHURCH PHARMACY WEBSITE ACCESS

April 2014

We have now expanded the list of healthcare professionals who can use our website. All of the healthcare professionals with a valid registration number can browse the website and place pre-orders.

 

Please note: Healthcare professionals will be required to provide prescriptions or a signed order signed by a prescriber when ordering prescription only medicines.

New Extended 7pm Cut-off!

11th November, 2016

New Extended 7pm Cut-off!

10th February, 2017

Aesthetics Business Conference

11th August, 2017

This year, Hamilton Fraser Cosmetic Insurance, a leading provider of aesthetic medical indemnity insurance and Church Pharmacy, one of the UK’s largest medical and clinical suppliers have joined forces to pilot a new event that focuses on how to run a successful aesthetics business. This specialist event will give delegates a chance to network and share best practice with leading industry experts.

The Aesthetic Business Conference (ABC) takes a step away from mainstream aesthetics events, where delegates might expect to see procedure demonstrations or product displays. Instead, ABC offers a rich educational agenda focussing on purely business enhancing subjects such as marketing, risk management, complaint handling, client retention and regulation. The conference is aimed towards newly fledged clinics and businesses and is designed to equip aesthetic practitioners with the knowledge to run a successful business.

It's a pleasure to present the Aesthetics Business Conference to the industry. With the increasing number of options for patients and consumers it's becoming even more important than ever for practitioners to differentiate themselves and create more value for their customers. We're also seeing a real entrepreneurial spirit thrive throughout the industry and ABC's aim is to guide our delegates whether they are sole practitioners just starting out or seasoned professionals looking to expand their practice.
- Zain Bhojani, Director of Church Pharmacy.

The event will be held on the 25th September 2017 at The Royal Society in St James’s, London. Global dermatology specialists, Galderma, will also support the event as platinum sponsors. This year sessions will be hosted by a variety of leading organisations including Hamilton Fraser Cosmetic Insurance, Church Pharmacy, Galderma, Aesthetic Source, Cosmetic Digital and the Joint Council for Cosmetic Practitioners (JCCP).

Click here for further information and to purchase a ticket